Overview
Jobber is a cloud-based field service management platform tailored for small to medium-sized home service businesses. It centralizes operations including quoting, scheduling, invoicing, and customer communication to save time and boost revenue. Used by over 200,000 professionals in industries like HVAC, plumbing, electrical, landscaping, and cleaning.
Key Features
- Scheduling: Drag-and-drop calendar for job scheduling, dispatching, and route optimization.
- Mobile App: iOS and Android apps for technicians to view jobs, update statuses, capture photos, and collect payments on-site.
- Invoicing: Create and send professional invoices, accept online payments, and automate billing.
- GPS Tracking: Real-time location tracking for field teams and geofencing alerts.
- Customer Hub: Client portal for self-service booking, payments, and communication.
- Reporting: Insights on revenue, job performance, and business health.
Pricing
Contact for pricing. Jobber offers tiered plans starting with Core, Connect, Grow, and Plus, billed monthly or annually with discounts for yearly commitments. Pricing scales based on team size and features; a 14-day free trial is available.
What Real Users Say
According to a reviewer on G2 (positive), Jobber transformed their scheduling and invoicing, saving hours weekly and improving customer satisfaction through the client hub. A Capterra user (positive) praised the mobile app for enabling real-time updates and GPS tracking that keeps jobs on track. On G2 (negative), one small business owner noted the reporting features lack depth for advanced analytics needs. A GetApp reviewer (positive) highlighted seamless QuickBooks integration for effortless accounting. From Capterra (mixed), a user appreciated the ease of quoting but mentioned occasional mobile app glitches during peak times.
Pros and Cons
Pros
- Intuitive interface easy for non-tech users.
- Strong mobile functionality with GPS.
- Excellent customer support via chat and phone.
- Integrates with QuickBooks, Google Calendar, and more.
- Scalable for growing teams.
Cons
- Pricing can get expensive for larger teams.
- Some advanced reporting requires higher tiers.
- Mobile app may lag on older devices.
- Customization options somewhat limited.
Who Is It Best For
Small to mid-sized home service businesses needing an all-in-one solution for scheduling, invoicing, and field management.
Final Verdict
Jobber excels as a user-friendly FSM tool for service pros, with robust core features and reliable support, though larger enterprises may need more advanced options. Highly recommended for teams prioritizing efficiency and customer experience.
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